Work From Home as a Chat Support Agent at Included Health (No Degree Required)
Are you looking for a work-from-home job where you don't have to talk on the phone, and you don’t need a college degree to get started? Great news: Included Health is hiring Member Care Advocates to work remotely, and it’s a chat-only job!
In this blog post, I’ll walk you through everything you need to know about this opportunity—including job duties, requirements, salary expectations, and how to apply.
What Is Included Health?
Included Health is a fast-growing virtual healthcare company. They help people find doctors, get second opinions, schedule appointments, and manage their health plans—all in one place. Their services are used by individuals, families, and businesses across the U.S.
Their mission? To make healthcare more personalized, accessible, and inclusive.
As their client base grows, Included Health is hiring more remote support professionals to help customers navigate their health services online—especially through chat-based support.
What Is the Chat Support Job About?
The position is called Member Care Advocate (Chat Only). It’s 100% remote and involves messaging with members through an online chat system to help them with questions like:
How do I schedule a virtual or in-person doctor visit?
What’s covered under my health plan?
How do I access mental health resources?
Where can I find a specialist in my area?
You don’t take phone calls. All communication is written. This makes the job ideal for introverts, people in shared living spaces, or those who simply prefer written communication over speaking.
Job Responsibilities
Here are some typical duties you’ll have in this role:
- Respond to incoming chat messages from members in real time
- Guide users through their health insurance benefits and medical resources
- Use company tools (scripts, internal databases, knowledge bases) to find accurate answers
- Escalate complex cases to higher-level teams when needed
- Document the chat interactions clearly and professional
You’ll also attend virtual team meetings and receive ongoing training and support to keep improving.
What Are the Requirements?
The great news is: you don’t need a degree or past experience in healthcare to apply. Here’s what Included Health generally looks for:
- Strong writing skills in English
- Ability to type quickly and accurately
- Comfortable using online tools and multi-tasking
- Empathy and professionalism in customer service
- A quiet, reliable home working environment
- Full-time availability (40 hours per week)
- No phone experience required, and the role includes full paid training.
How Much Does It Pay?
According to various job boards and employee reviews, Included Health pays between $24 to $30 per hour for the Member Care Advocate role. Some benefits include:
- Health, dental, and vision insurance
- Paid time off and sick leave
- Flexible scheduling
- Remote work equipment (in some cases)
- Mental health support and virtual care
Schedule & Hours
While hours may vary by department, most chat agents work Monday to Friday, with some evening and weekend shifts available or required depending on business needs.
The job is full-time—expect to work 40 hours per week—and you’ll typically need to be available during business hours in your time zone, unless otherwise noted.
What Makes You a Great Fit?
This role is a perfect fit if you:
- Prefer writing over talking
- Want to work from the comfort of home
- Enjoy helping others solve problems
- Like working with tech tools and digital systems
- Are organized and focused
- Want a job that makes a difference in people’s lives
Even if you have no formal experience, if you're naturally helpful, patient, and good with computers, you could thrive in this role.
How to Apply for the Job
To apply for the Included Health chat job:
2. Search for “Member Care Advocate” or “Chat Support”
3. Click on the position that fits your location (many are fully remote)
4. Submit your application online
5. Wait for a follow-up about interviews or assessments
Make sure your resume highlights any experience in customer service, communication, or tech support—even if it’s not from a traditional job.
FAQ
Do I need healthcare experience to get hired?
No. Included Health provides training.
Is this job phone-based?
Nope! It’s a chat-only position—perfect if you prefer typing.
Is it full-time?
Yes. This is not a part-time gig. It’s a full 40-hour-a-week position.
Is this job U.S.-only?
Yes. As of now, most positions at Included Health are open to U.S. residents.
Final Thoughts
Included Health’s Member Care Advocate position is one of the best remote, no-phone, chat-only jobs you can apply for right now. With great pay, full benefits, and flexible work-from-home options, it’s a strong opportunity for anyone looking to break into remote work or grow their
career in digital customer support.
If you're ready to work in a mission-driven healthcare company that’s making a real impact—and do it all from your laptop—this could be the perfect fit for you.
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