Job Opportunity in Kigali: Temporary Customer Care Officer – Call Centre
Are you passionate about helping customers, solving problems, and working in a fast-paced environment? A leading insurance company in Kigali is offering an exciting Temporary Customer Care Officer – Call Centre position. This is a great chance for young Rwandans who want to grow their careers in customer service while gaining valuable professional experience.
Key Responsibilities
Handle incoming calls and respond to customer inquiries.
Provide accurate information about services, policies, and insurance products.
Assist clients in understanding their options and guide them to make informed decisions.
Solve problems quickly and professionally, ensuring customer satisfaction.
Maintain strong communication records and follow company guidelines.
Support additional customer service tasks as assigned.
Skills and Competencies Needed
Strong communication skills in English, French, and Kinyarwanda.
Ability to listen actively and respond with empathy.
Problem-solving mindset and quick decision-making.
Multitasking and good organization skills.
Basic computer knowledge, CRM or call centre system experience is a plus.
Education and Experience
Bachelor’s degree required (preferably in Business, Communications, Customer Service, or related fields).
Professional certificates in insurance or call centre management are an added advantage.
At least 2 years of proven experience in customer care or call centre operations.
Familiarity with insurance products and compliance requirements is highly valued.
Who Can Apply
Open to Rwandan nationals under the age of 35 years.
Young professionals eager to start immediately and work in a dynamic environment.
Application Deadline
All applications must be submitted before September 1, 2025 – 23:59 local time.
Application Documents Required
Motivational cover letter addressed to the hiring manager.
Updated CV with clear contact details.
Academic transcripts and degree certificate (notarized).
Copy of National ID.
Two referees (with phone and email).
Criminal record clearance certificate.
Employer Profile
The employer is a well-established insurance company in Rwanda, recognized for offering high-quality services and trusted by clients nationwide. It provides opportunities for young talents to grow professionally in customer care and insurance.
Salary and Benefits
Competitive salary package (details to be discussed during interviews).
Exposure to the insurance industry with career growth opportunities.
Supportive work environment with a professional team.
Final Thoughts
This is a golden opportunity for young professionals in Rwanda who want to build a strong career in customer care and insurance. If you are passionate, flexible, and eager to work with clients, do not miss out—apply before the deadline.
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